Technology Solutions for Customer Success

Inspiro industry hero image technology

Technology

Technology Solutions for Customer Success

The industry is experiencing intense competition and exponential growth, fueled by continuous innovation and rising demand. To stay ahead of the competition and retain their customers, players in this sector must not only provide exceptional products and services but also deliver unparalleled customer experiences.

Inspiro’s operational excellence, culture of innovation, and proven track record in the industry makes us the ideal partner for technology and digital enterprises. Our combination of strategy, people, innovation, and analytics allows you to keep up with rapid pace of growth while meeting the ever-evolving expectations of your customers.

  • Account Inquiry
  • Subscription Inquiry (Apps)
  • Web and App User Support
  • Help Desk
  • Ticket Creation

Certifications

Global Industry Standards

At Inspiro, we embed security and data privacy in everything we do. Our stringent security processes and controls align with global industry standards to ensure data protection and regulatory compliance across the board – for us, our clients, and their customers.

ISO 9001:2015

Gold Standard for Quality Management System
Audited annually by the SOCOTEC to certify and validate adherence to the standard
Established a robust Quality Management System (QMS)

ISO 27001:2013

Gold Standard for Effective Security Controls
Established a robust Information Security Management System (ISMS)
Audited annually by SOCOTEC to certify and validate adherence to the standard

PCI DSS Level 1 ver. 3.2.1

Security Standard for Credit Card Payment Processing
All sites are fully compliant with the latest security requirements of PCI DSS 3.2.1
PCI DSS Service Provider Level 1 certified since 2011

EU GDPR

Guidelines for data collection and processing in EU
Mapped to local Data Privacy Act to ensure consistency
GDPR-ready in regard to compliance

IT Infrastructure Library

End-to-end IT Service Management Framework
Established IT Operations processes based on ITIL best practices
Developed standard policies on Incident Management, Request Fulfillment, Change Management and Service Level Management