Shaping Retail and E-commerce Success

Inspiro industry hero image retail ecommerce

Retail and e-Commerce

Shaping Retail and E-commerce Success

Unpredictable customer behavior, evolving expectations, and rapidly advancing technology are critical challenges for retail and eCommerce leaders, even as they strive to balance product discovery, price transparency, and personalized engagement, throughout the customer journey.

Inspiro provides multilingual, omnichannel solutions to ensure seamless customer experiences and round-the-clock support. From customer service and technical support to sales and returns, we optimize your brand presence, maximize customer engagement, and amplify sales, keeping you at the forefront of the industry.

  • Inbound Phone B2C and B2B Sales
  • Outbound Phone Sales
  • Consumer Rentals
  • Winback/Save Retention
  • Cross-sell, Upsell, and Bundling
  • Retention and Loyalty Programs
  • Order Inquiries
  • Vouchers
  • Sales and Service Resolution
  • Special Accounts Call-out
  • Promotion Inquiries
  • Shopping Cart
  • Returns, Rebates, and Refunds
  • Cancellation Requests
  • Payment Channel Issues
  • Collections
  • Billing Inquiries
  • General and Product Inquiries
  • Account and Profile Inquiries
  • Product/Service Delivery Issues Handling
  • Logistics
  • Auction and Bidding Assistance
  • Repair and Parts Care
  • Delivery Tracking (Map and PIN Error Reporting)
  • In-app Support
  • Voice, Chat, SMS, and Email Support
  • Livestream Moderation
  • Product Listings and Moderation
  • Account Activation
  • Returns, Rebates, and Refunds
  • Cancellation Requests
  • Payment Channel Issues
  • Collections
  • Billing Inquiries
  • Merchant/Partner Incentive Program
  • Fulfillment Support (Order Callout and Delivery)
  • Fulfillment Issues Handling (Holds, Complaints)
  • Seller Audit Support Services
  • Product Review Management
  • Item and Order Processing
  • Fraud Management
  • Event Data Management
  • Quality Assurance
  • Workforce Management
  • Training Delivery
  • Digital Marketing
  • Promotions
  • Community Management

Certifications

Global Industry Standards

At Inspiro, we embed security and data privacy in everything we do. Our stringent security processes and controls align with global industry standards to ensure data protection and regulatory compliance across the board – for us, our clients, and their customers.

ISO 9001:2015

Gold Standard for Quality Management System
Audited annually by the SOCOTEC to certify and validate adherence to the standard
Established a robust Quality Management System (QMS)

ISO 27001:2013

Gold Standard for Effective Security Controls
Established a robust Information Security Management System (ISMS)
Audited annually by SOCOTEC to certify and validate adherence to the standard

PCI DSS Level 1 ver. 3.2.1

Security Standard for Credit Card Payment Processing
All sites are fully compliant with the latest security requirements of PCI DSS 3.2.1
PCI DSS Service Provider Level 1 certified since 2011

EU GDPR

Guidelines for data collection and processing in EU
Mapped to local Data Privacy Act to ensure consistency
GDPR-ready in regard to compliance

IT Infrastructure Library

End-to-end IT Service Management Framework
Established IT Operations processes based on ITIL best practices
Developed standard policies on Incident Management, Request Fulfillment, Change Management and Service Level Management