Leadership

Our grounded expertise raises the bar.

Industries today face a common challenge: delivering unmatched customer experience (CX) amid rapid digital transformation. This daunting task can overshadow your core business focus, but Inspiro can help! We transform challenges into CX successes, earning us decades-long partnerships with some of the world’s leading brands.

Leadership

Executive Team

Ryo Ohashi

President & Chief Executive Officer

— Achievements —

Brings over 20 years of global leadership experience in driving transformation, growth, and profitability across cybersecurity, ICT, and LED manufacturing industries of global giant Mitsui & Co. Ltd.
Provides strategic vision and leadership at Altius Inspiro, Inc., advancing the company’s mission and objectives through innovation and operational excellence.
Oversees diverse, multi-functional operations across global markets, bridging geographies and cultures.
Held executive leadership roles across North America and Asia, delivering impactful results in complex, dynamic environments.
Earned a BA in Business Administration from Washington State University and completed the Senior Executive Education Program at London Business School.

Rommel Regino

Senior Executive Vice President and Chief Operating Officer

— Achievements —

Manages delivery across 12 global operations
Champions quality methodologies: ISO 9001 & 14001, QS9000, Six Sigma, TQM, COPC
Has over 15 years of experience in BPO and Manufacturing
2024 Stevie® Awards Customer Service Leader of the Year
2024 Business Intelligence Group’s Excellence in Customer Service awardee for Executive of the Year
2022 Gold Globee® awardee for Operations Leadership of the Year
Was Head of Voice for the Hubs, ANZ Global Services
Was President and CEO of WNS GS Philippines
Sits on the Board of Directors of Inspiro Relia, Inc.
Holds a BS in Industrial Management Engineering from De La Salle University

Toshiyuki Yamazaki

Chief Strategy Officer

— Achievements —

Heads the Corporate Planning & Strategy and Asset Management divisions, as well as Organizational Excellence encompassing Corporate Human Resources, Executive Payroll, and Performance Management groups
Drives Investor Relations initiatives
Provides 30+ years of business leadership experience spanning New Business Development, Operations, Finance, Accounting & Tax, and Corporate Planning & Administration across a range of industries including Telecommunications and BPO
Possesses extensive international experience, having worked across Asia-Pacific, Europe, and the Middle East
Holds a degree from Tokyo University of Foreign Studies

Ricelle Matti

Chief Information Officer

— Achievements —

Leads Inspiro’s information technology team
Contributes over 20-year experience in the contact center industry, managing programs for the Asia Pacific and North America regions
Extensive experience in operations, quality, and training
Lean Six Sigma certified practitioner
Leads our award-winning DX team – 2024 Gold Stevie® Award winner for Best Use of Technology in Customer Service; 2023 Gold Globee® awardee for Innovation in Contact Center
Started her customer service career in the banking industry, where she gained a deeper understanding of compliance & control, service excellence, and streamlining of processes
Holds an AB Psychology degree from De La Salle University

Takanori Asako

Chief Finance Officer

— Achievements —

Drives financial strategy, operational finance, treasury, taxation, financial reporting, and analytics
Contributes more than 25 years of expertise in finance and accounting, legal, procurement, sales, and corporate planning
Previously Deputy Executive Manager at Saigon Precision overseeing finance, IT, logistics, purchasing, HR, management planning, legal, compliance and internal audit.
Holds a Bachelor of Business Administration degree from Aoyama Gakuin University, Tokyo, Japan of Commerce degree from Waseda University, Tokyo, Japan

May Dizon

Chief Marketing and Communications Officer

— Achievements —

Heads Inspiro’s global marketing and corporate communication functions
Contributes more than 25 years of expertise in strategic communications, across various sectors
Has led multiple rebranding exercises, as well as client and recruitment marketing efforts
Responsible for our successful awards program, helping us win over 100 accolades
Led the Philippine branding campaign “The Heart of CX” for the Contact Center Association of the Philippines
Holds a BA (cum laude) in Mass Communications from Enverga University

Naotaka Kawamura

Chief Governance Officer

— Achievements —

Builds trust and accountability by enhancing corporate governance, promoting ethical leadership, and ensuring compliance through robust management practices.
Led global teams in sales account management, marketing, operations, crisis response, corporate governance, and talent management at KDDI Corporation, Japan.
Over 22 years of global experience across North America and Europe in a variety of leadership roles.
Earned a degree in Economics from Kwansei Gakuin University in Western Japan.

Aly Antonio

Senior Vice President, Global Sales and Customer Success

— Achievements —

Drives Inspiro’s global business development and sales efforts; oversees teams in the US, Australia, and the Asia-Pacific region
Part of Inspiro’s pioneer batch of employees; 20-year tenure with the company
Extensive background in Business Development, Operations, and Quality
Previously responsible for the company’s Telco programs as Vice President for Operations
Held key leadership positions for Telco, Media, Healthcare, Utility, BFSI, Retail, and Technology programs
Leading CX advisor as a certified COPC coordinator and Lean Six Sigma practitioner
Holds a BA in Interdisciplinary Studies degree from the Ateneo de Manila University

Leonel Joseph Lising

Senior Vice President, Site Delivery and Services

— Achievements —

Oversees service delivery across Inspiro and Infocom’s global sites
Expert in quality methodologies quality methodologies, utilizing ISO 9001 & 14001, Lean Six Sigma, and TQM to ensure top-notch service
Contributes fifteen years of leadership to drive operational excellence

JP Meris

Senior Vice President, Operations

— Achievements —

Oversees operations and client management for Inspiro’s anchor account
Leads a multi-awarded service delivery team from the United States and the Philippines
Gold Stevie® Award winner for Customer Service Management Team of the Year
Gold Globee® Award winner for Customer Service and Success Executive Team of the Year
Contributes 20 years of experience in the contact center industry
Domain expert in media & entertainment, travel, and financial industries
Part of the core team that launched Telstra when they first outsourced to the Philippines
Holds a BS Psychology degree from Miriam College

Stanley Dy

Senior Vice President, Operations

— Achievements —

Responsible for service delivery of various international accounts for Inspiro
Manages a global team from the United States, Nicaragua, Romania, and the Philippines
Brings over 20-years of experience from global BPO companies
Led teams to win various awards and citations from clients; Stevie® Award winner for Customer Service
Spearheads Inspiro’s new Business Analytics Solutions offering
Holds an MBA from the Ateneo School of Business

Atty. Debbie Liezl Cavistany-Martinez

Senior Vice President, Legal Affairs & Contract Management

— Achievements —

Brings over 15 years of proven leadership in legal compliance, litigation management and contract management.
Leads strategic navigation through complex contractual challenges, safeguarding the company’s business interests.
Oversees legal policies and compliance programs to ensure adherence to laws and regulations.
Holds a Bachelor of Laws degree from San Beda College of Law.

Phoebe Magsino-Erni

Senior Vice President, Center of Excellence

— Achievements —

Leads the company’s Excellence and Innovation Program, driving initiatives that foster continuous improvement and cutting-edge innovation.
Directly manages key functions, including Training & Development, Quality Assurance & Operations Compliance, Business Excellence, and Process Excellence, ensuring alignment with corporate objectives.
Brings over 20 years of leadership experience and operational expertise within the organization, leveraging a deep understanding of industry best practices.
Holds a Bachelor of Science in Aeronautical Engineering, specializing in Aircraft Design, from PATTS College of Aeronautics.

Ryo Ohashi

President & Chief Executive Officer

Brings over 20 years of global leadership experience in driving transformation, growth, and profitability across cybersecurity, ICT, and LED manufacturing industries of global giant Mitsui & Co. Ltd.
Provides strategic vision and leadership at Altius Inspiro, Inc., advancing the company’s mission and objectives through innovation and operational excellence.
Oversees diverse, multi-functional operations across global markets, bridging geographies and cultures.
Held executive leadership roles across North America and Asia, delivering impactful results in complex, dynamic environments.
Earned a BA in Business Administration from Washington State University and completed the Senior Executive Education Program at London Business School.

Rommel Regino

Senior Executive Vice President and Chief Operating Officer

Manages delivery across 12 global operations
Champions quality methodologies: ISO 9001 & 14001, QS9000, Six Sigma, TQM, COPC
Has over 15 years of experience in BPO and Manufacturing
2024 Stevie® Awards Customer Service Leader of the Year
2024 Business Intelligence Group’s Excellence in Customer Service awardee for Executive of the Year
2022 Gold Globee® awardee for Operations Leadership of the Year
Was Head of Voice for the Hubs, ANZ Global Services
Was President and CEO of WNS GS Philippines
Sits on the Board of Directors of Inspiro Relia, Inc.
Holds a BS in Industrial Management Engineering from De La Salle University

Toshiyuki Yamazaki

Chief Strategy Officer

Heads the Corporate Planning & Strategy and Asset Management divisions, as well as Organizational Excellence encompassing Corporate Human Resources, Executive Payroll, and Performance Management groups
Drives Investor Relations initiatives
Provides 30+ years of business leadership experience spanning New Business Development, Operations, Finance, Accounting & Tax, and Corporate Planning & Administration across a range of industries including Telecommunications and BPO
Possesses extensive international experience, having worked across Asia-Pacific, Europe, and the Middle East
Holds a degree from Tokyo University of Foreign Studies

Ricelle Matti

Chief Information Officer

Leads Inspiro’s information technology team
Contributes over 20-year experience in the contact center industry, managing programs for the Asia Pacific and North America regions
Extensive experience in operations, quality, and training
Lean Six Sigma certified practitioner
Leads our award-winning DX team – 2024 Gold Stevie® Award winner for Best Use of Technology in Customer Service; 2023 Gold Globee® awardee for Innovation in Contact Center
Started her customer service career in the banking industry, where she gained a deeper understanding of compliance & control, service excellence, and streamlining of processes
Holds an AB Psychology degree from De La Salle University

Takanori Asako

Chief Finance Officer

Drives financial strategy, operational finance, treasury, taxation, financial reporting, and analytics
Contributes more than 25 years of expertise in finance and accounting, legal, procurement, sales, and corporate planning
Previously Deputy Executive Manager at Saigon Precision overseeing finance, IT, logistics, purchasing, HR, management planning, legal, compliance and internal audit.
Holds a Bachelor of Business Administration degree from Aoyama Gakuin University, Tokyo, Japan of Commerce degree from Waseda University, Tokyo, Japan

May Dizon

Chief Marketing and Communications Officer

Heads Inspiro’s global marketing and corporate communication functions
Contributes more than 25 years of expertise in strategic communications, across various sectors
Has led multiple rebranding exercises, as well as client and recruitment marketing efforts
Responsible for our successful awards program, helping us win over 100 accolades
Led the Philippine branding campaign “The Heart of CX” for the Contact Center Association of the Philippines
Holds a BA (cum laude) in Mass Communications from Enverga University

Naotaka Kawamura

Chief Governance Officer

Builds trust and accountability by enhancing corporate governance, promoting ethical leadership, and ensuring compliance through robust management practices.
Led global teams in sales account management, marketing, operations, crisis response, corporate governance, and talent management at KDDI Corporation, Japan.
Over 22 years of global experience across North America and Europe in a variety of leadership roles.
Earned a degree in Economics from Kwansei Gakuin University in Western Japan.

Aly Antonio

Senior Vice President, Global Sales and Customer Success

Drives Inspiro’s global business development and sales efforts; oversees teams in the US, Australia, and the Asia-Pacific region
Part of Inspiro’s pioneer batch of employees; 20-year tenure with the company
Extensive background in Business Development, Operations, and Quality
Previously responsible for the company’s Telco programs as Vice President for Operations
Held key leadership positions for Telco, Media, Healthcare, Utility, BFSI, Retail, and Technology programs
Leading CX advisor as a certified COPC coordinator and Lean Six Sigma practitioner
Holds a BA in Interdisciplinary Studies degree from the Ateneo de Manila University

Leonel Joseph Lising

Senior Vice President, Site Delivery and Services

Oversees service delivery across Inspiro and Infocom’s global sites
Expert in quality methodologies quality methodologies, utilizing ISO 9001 & 14001, Lean Six Sigma, and TQM to ensure top-notch service
Contributes fifteen years of leadership to drive operational excellence

JP Meris

Senior Vice President, Operations

Oversees operations and client management for Inspiro’s anchor account
Leads a multi-awarded service delivery team from the United States and the Philippines
Gold Stevie® Award winner for Customer Service Management Team of the Year
Gold Globee® Award winner for Customer Service and Success Executive Team of the Year
Contributes 20 years of experience in the contact center industry
Domain expert in media & entertainment, travel, and financial industries
Part of the core team that launched Telstra when they first outsourced to the Philippines
Holds a BS Psychology degree from Miriam College

Stanley Dy

Senior Vice President, Operations

Responsible for service delivery of various international accounts for Inspiro
Manages a global team from the United States, Nicaragua, Romania, and the Philippines
Brings over 20-years of experience from global BPO companies
Led teams to win various awards and citations from clients; Stevie® Award winner for Customer Service
Spearheads Inspiro’s new Business Analytics Solutions offering
Holds an MBA from the Ateneo School of Business

Atty. Debbie Liezl Cavistany-Martinez

Senior Vice President, Legal Affairs & Contract Management

Brings over 15 years of proven leadership in legal compliance, litigation management and contract management.
Leads strategic navigation through complex contractual challenges, safeguarding the company’s business interests.
Oversees legal policies and compliance programs to ensure adherence to laws and regulations.
Holds a Bachelor of Laws degree from San Beda College of Law.

Phoebe Magsino-Erni

Senior Vice President, Center of Excellence

Leads the company’s Excellence and Innovation Program, driving initiatives that foster continuous improvement and cutting-edge innovation.
Directly manages key functions, including Training & Development, Quality Assurance & Operations Compliance, Business Excellence, and Process Excellence, ensuring alignment with corporate objectives.
Brings over 20 years of leadership experience and operational expertise within the organization, leveraging a deep understanding of industry best practices.
Holds a Bachelor of Science in Aeronautical Engineering, specializing in Aircraft Design, from PATTS College of Aeronautics.