Pioneering Fintech Solutions

Inspiro industry hero image fintech

Fintech

Pioneering Fintech Solutions

Rapid online adoption is both a boon and a challenge – users are flocking to digital platforms, but, with traditional financial services now also online, distinguishing your offerings is tougher than ever. You’re vying with established institutions for the same customers, all while managing sky-high consumer expectations.

With our people-driven strategy, cutting-edge technology, and comprehensive analytics, Inspiro arms your fintech business with the solutions to consistently deliver standout CX. We help firms like yours thrive in a crowded market, produce exceptional customer service outcomes, and lead the charge in the fintech revolution.

  • Customer Service
  • Online Mobile Banking Support
  • Complaints
  • Loan Application Status Inquiry
  • Account Inquiries and Post-sales Concerns
  • KYC Upgrade
  • In-app Support
  • Voice, Chat, SMS, and Email Support
  • Web and App user support and Troubleshooting
  • Verification and Compliance
  • Fraud Management
  • Disputes and Escalations
  • Customer Information Updates
  • Transaction History
  • Verification and Compliance
  • Fraud Management
  • Disputes and Escalations
  • Customer Information Updates
  • Transaction History
  • Digital Marketing
  • Promotions
  • Community Management

Certifications

Global Industry Standards

At Inspiro, we embed security and data privacy in everything we do. Our stringent security processes and controls align with global industry standards to ensure data protection and regulatory compliance across the board – for us, our clients, and their customers.

ISO 9001:2015

Gold Standard for Quality Management System
Audited annually by the SOCOTEC to certify and validate adherence to the standard
Established a robust Quality Management System (QMS)

ISO 27001:2013

Gold Standard for Effective Security Controls
Established a robust Information Security Management System (ISMS)
Audited annually by SOCOTEC to certify and validate adherence to the standard

PCI DSS Level 1 ver. 3.2.1

Security Standard for Credit Card Payment Processing
All sites are fully compliant with the latest security requirements of PCI DSS 3.2.1
PCI DSS Service Provider Level 1 certified since 2011

EU GDPR

Guidelines for data collection and processing in EU
Mapped to local Data Privacy Act to ensure consistency
GDPR-ready in regard to compliance

IT Infrastructure Library

End-to-end IT Service Management Framework
Established IT Operations processes based on ITIL best practices
Developed standard policies on Incident Management, Request Fulfillment, Change Management and Service Level Management