Automatic Call Distribution (ACD)

Agentic AI is the next big thing in technology, gaining attention for its ability to improve customer experience (CX). While many businesses are just getting...

Digital transformation has shifted from being a competitive advantage to a critical business imperative. Why? Because today’s world revolves around digital convenience. No longer confined to...

When you hear about generative AI (genAI) and digital transformation, it’s easy to focus on the exciting, flashy side of things. AI can answer questions!...

Data security isn’t just important—it’s crucial. Yet, for most consumers, it’s not something they actively think about until a breach affects them directly. This is...

One of the almost-universal things today’s customers want is not to have to repeat themselves—to be able to go from, say, a chatbot conversation to...

Building trust in artificial intelligence (AI) is vital for improving customer experience (CX) and ensuring seamless adoption by your audience. While AI’s use in CX...

The digital landscape continues to evolve at an exponential pace, fundamentally reshaping how businesses interact with and satisfy their customers. Today, smart technologies like smartphones,...

According to the 2021 Front Office Omnibus Survey, enterprise CX managers anticipate a surge in demand for AI in the coming 12 months. Recognizing that...